This is the "wpengine" admin user that our staff uses to gain access to your admin area to provide support and troubleshooting. It can only be accessed by a button in our secure log that auto generates a password and dumps that password after the staff member has logged in. We have taken extreme measures to ensure that our own user is not going to be misused to harm any of our clients sites.
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The A&G Services team subscribe to the theory that Customer Service is not a department, but a way to do business. Everyone has extensive experience in their fields. Continuing educational opportunities are taken advantage of to meet the changing technological atmosphere.